Spa Arrival Time
We recommend that you arrive at least 20 minutes prior to the scheduled appointment time so that you can relax and prepare for your treatment. Regretfully, if you are late for an appointment we may have to shorten your treatment time to be on schedule for the next guest.

Canceling a Reservation
Should you wish to cancel your reservation we require a minimum of 24 hours notice for single service. A 48 hour notice is required for any multiple service or spa packages. Special requirements may apply for group bookings. A full service fee will be charged on any late cancellations or no show appointments.

Weddings/Group Bookings
Our Spa welcomes groups both large and small. Special arrangements can be made with the Director of Estheticians. To reserve a group booking a 25% non-refundable deposit is required.

Youth and Prince & Princess Treatments
Youth under the age of eighteen must at all times be accompanied by an adult in the Spa. Certain restrictions or policies may apply to our guest that are under the age of 18. Please consult our Director of Estheticians.

Special Health Considerations
If you have health concerns or are pregnant, please be sure to notify our spa staff when booking your treatment. Our staff can offer guidance as to which treatments will be the most beneficial and those that should be avoided due to medical reasons. Please note that special restrictions may apply for mothers-to-be.

Spa Environment
We kindly request that you respect other guest by using quiet conversation and refrain from bringing any electronic devices or musical items to the spa. All cell phones should be turned off or put on silence mode upon entering the Aquala Day Spa.

Gift Cards
You may purchase gift cards for a specific dollar amount or for any particular service at the Aquala Day Spa. We are available to provide any guidance or suggestions in assisting you to select the perfect gift.

Home-Care Program
Our spa professionals are available to provide free consultation after every service on how to follow a maintenance program at home so that each and every day it seems like as if you have stepped out of the spa.